This Acceptable Use Policy (AUP) sets the rules for using HelloMailHost services, including hosting, email, domains, and software subscriptions. It protects service reliability, security, and other customers’ experience. By using our services, you agree to comply with this AUP and ensure your users do the same.
This AUP applies to all accounts, users, content, and integrations across our platforms and APIs. Violations may result in suspension or termination as described below.
- Illegal content of any kind; content that facilitates or encourages illegal acts.
- Malware, ransomware, botnets, exploits, or content that distributes or controls such tools.
- Child sexual abuse material (CSAM), sexual exploitation, or content that sexualizes minors.
- Hate speech and threats of violence; content intended to harass, dox, or incite harm.
- Infringing content (copyright, trademark, IP) or content that violates privacy or publicity rights.
- Fraudulent, deceptive, or phishing content; impersonation of HelloMailHost or others.
- Extremist propaganda, terrorism support, or instruction for violent acts.
- Sensitive personal data posted without consent, or unlawful collection of such data.
- Network abuse: DDoS, port scanning without permission, traffic flooding, or disrupting other services.
- Unauthorized access: probing, scanning, or testing the security of any system without explicit written authorization.
- Email abuse: sending unsolicited bulk messages (spam), snowshoeing, list-purchasing, or address harvesting.
- Misuse of resources: crypto-mining, click fraud, traffic exchange, or running open resolvers/relays.
- API abuse: exceeding documented rate limits, credential sharing, or attempting to bypass authentication.
- Data misuse: scraping personal data without a lawful basis, or storing sensitive data against our policies.
- Resale or subleasing of services without our consent.
You must send email only to recipients who have given verifiable consent or where you have another lawful basis. All marketing email must include a functional unsubscribe link processed within 10 business days.
- Authentication: Publish SPF, DKIM, and DMARC aligned with your sending domain.
- Lists: No purchased, scraped, or third-party lists. Maintain accurate sender identity and contact details.
- Sending limits: Respect plan-specific limits; contact Support for temporary increases before campaigns.
- Complaints: Elevated bounce/complaint rates may trigger rate limiting or suspension.
- Fair use: Do not materially degrade shared infrastructure. We may throttle or isolate noisy workloads.
- Rate limits: Follow published API and SMTP/IMAP/POP limits; do not attempt to bypass quotas.
- Security testing: Coordinate with us for any testing of your assets hosted on HelloMailHost; out-of-scope testing is prohibited.
- Backups & storage: Do not use email or web hosting as a general file distribution network.
We investigate reports and telemetry to protect the platform. Actions may include warnings, content removal, rate limiting, suspension, or termination. For severe abuse (e.g., malware, CSAM, active attacks), we may disable access immediately and notify relevant authorities.
We aim to notify account owners of issues and offer remediation when appropriate. Repeated or egregious violations may forfeit refunds or credits as described in the Terms.
Report abuse or suspected violations to: abuse@hellomailhost.com. Include logs, headers, timestamps, and affected domains where possible. We will acknowledge receipt and may request additional details.
For security reports, contact security@hellomailhost.com. Do not publicly disclose vulnerabilities until we confirm a fix or provide guidance.
Related policies: Please review the Terms of Service and the SLA for service scope, credits, and response targets.
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