Welcome to HelloMailHost. Your subscription is provisioned and ready. Follow these steps to log in:
- Open the welcome email titled Your HelloMailHost Login.
- Click Set Password to create your admin password.
- Visit the Admin Portal URL in the email and sign in with your new credentials.
Tip: Bookmark the Admin Portal for quick access. If you enabled MFA during checkout, complete the code verification on first login.
Related: See the 3-step overview in How It Works.
We configure your domain automatically if purchased with your plan. If you brought your own domain, complete DNS in your registrar:
- Nameservers (recommended): Set to the values in your welcome email to let us manage DNS.
- Verify domain: Add the TXT record provided in your email (host: @).
- Email deliverability: Create SPF, DKIM, and DMARC records as listed in your Admin Portal > Email > DNS.
Propagation can take 15–60 minutes. You can proceed with mailbox setup in parallel.
Create mailboxes and assign roles:
- In Admin Portal, go to Email > Mailboxes and click Add User.
- Enter name, username, and initial password. Choose role: User (mail only) or Admin (manage users, DNS).
- Share the login URL with users. Encourage enabling MFA under Security.
Aliases and groups (e.g., sales@, info@) can be added under Email > Groups.
Common fixes:
- Can’t log in: Use password reset on the portal, check MFA device time, try an incognito window.
- DNS not verifying: Confirm TXT record at root (@) with no extra quotes; wait 30–60 minutes; clear DNS cache.
- Email not delivering: Validate SPF, DKIM, DMARC alignment; check spam/junk; send a test from another provider.
Still stuck? Review Ongoing Support or contact us.
Angella
Online
00:00
Hi there 👋
How can I help you?
How can I help you?