What’s included in each plan?
Every subscription bundles your domain, professional email, hosting, SSL, security, backups, and the chosen industry solution. No separate vendors to connect.
Can I switch plans later?
Yes. You can upgrade or downgrade any time; changes prorate to your billing cycle.
Do you offer trials?
We don’t offer public trials; instead, we provision a ready-to-login sandbox after order and refund if provisioning fails our SLA pre-checks.
Are there setup fees?
No setup fees for standard plans. Custom integrations may require a scoped quote.
Which payment methods are supported?
Major cards and invoicing for approved businesses.
Tip: Switching plans is seamless—your data and users remain intact.
Do you register and renew my domain?
Yes. We register, configure DNS, and handle renewals while you remain the legal registrant.
Can I use my existing domain?
Yes. You can point DNS to us or transfer the domain for fully managed renewals.
Do you support DNS records like SPF, DKIM, DMARC?
Yes. We configure records to improve email deliverability and security.
How long do DNS changes take?
Most changes propagate within minutes; full global propagation can take up to 24–48 hours.
How many mailboxes are included?
Each plan includes a mailbox quota (e.g., 25, 50, 75). You can add more anytime.
Do you support migration from Gmail/Office 365?
Yes. Our team can import mail, folders, and contacts based on your scope.
Is there an admin console for user management?
Yes. You can add users, reset passwords, set aliases, and enforce policies.
What protections are included?
Advanced spam filtering, DKIM/DMARC, TLS in transit, optional 2FA, and quarantine.
What’s your uptime commitment?
See our SLA targets and service credit terms on the SLA page.
How is data protected?
Encryption in transit, hardened infrastructure, principle of least privilege, monitored access, and daily backups.
Are you compliant with privacy regulations?
We follow privacy-by-design principles and document data practices in our Privacy Policy.
Where is data hosted?
Hosted in reputable cloud regions with redundancy. Availability zones depend on your plan and locale.
Note: Security reviews are available for enterprise plans upon request.
What’s included in a standard migration?
Discovery, planning, data copy, cutover window, validation, and rollback plan.
How long does migration take?
Typical small orgs 3–5 business days; larger projects are scheduled with milestones.
Will there be downtime?
We target near-zero downtime, scheduling cutover during low-traffic windows.
Do you assist with training?
Yes. Short enablement sessions and handover guides are included.
Get a tailored plan for complex moves—our team will outline milestones and risks clearly.
What support channels are available?
Helpdesk, email, and priority routes by plan tier.
What are response times?
Defined in our SLA by severity level. Higher tiers receive faster responses.
Do you offer 24/7 support?
Critical incidents are covered 24/7 under eligible plans.
How do I escalate an issue?
Follow the escalation path in our SLA; you can also contact support directly.
For outages, also check Service Status for live updates.
Do you provide staging environments?
Yes for eligible plans; includes clone, test, and safe deploy.
How are backups handled?
Automated daily backups with retention by plan and on-demand restores.
Can I bring custom domains, SSL, or CDN?
Yes. We can manage SSL and integrate with CDNs. Custom domains are always supported.
Do you support SSO?
SSO and SAML/OIDC are available on select plans.
How can I help you?